Help Center
  1. Help Center
  2. Supportcenter DigitalCheckIn

General inquiry

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"ea64934b4065cb4c1d77ba51ac1c9a5656f99114_lout","branding":{"id":"1","key":"sup","name":"Supportcenter DigitalCheckIn","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00a85e","headerLinkHoverBGColor":"#00a85e","headerBadgeColor":"#00a85e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e989262e-fd32-4054-b8d9-35eba62fe6d7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOWMwNWE5NS02YTMzLTQ5ZjMtYmQ3Zi0yODgzMDJhOTVhYTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU5ODkyNjJlLWZkMzItNDA1NC1iOGQ5LTM1ZWJhNjJmZTZkNyI6WyJyZWFkIl19LCJleHAiOjE3NTIyODE1NTksIm5iZiI6MTc1MjI4MDk1OX0.O_qw4VejwrfmmlAwTXqaH4E6YbsK6TEIf0wHc0EGLg0&client=b9c05a95-6a33-49f3-bd7f-288302a95aa6&mode=fit","logoId":"e989262e-fd32-4054-b8d9-35eba62fe6d7","isLogoAvailable":true,"helpCenterTitle":"Willkommen im Hilfe-Center von DigitalCheckIn","sharedPortalName":"Help Center","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Willkommen im Hilfe-Center von DigitalCheckIn","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOWMwNWE5NS02YTMzLTQ5ZjMtYmQ3Zi0yODgzMDJhOTVhYTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTIyODE1NTksIm5iZiI6MTc1MjI4MDk1OX0.o6xWUGfCRE2cbLqCl1ZlHhIhWXnVUXqZyQhDRHxdelU&client=b9c05a95-6a33-49f3-bd7f-288302a95aa6&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"sup","projectId":10001,"serviceDeskId":1,"name":"Supportcenter DigitalCheckIn","description":"<p>Welcome! You can submit a support request using the forms provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"100","name":"General inquiry","descriptionHtml":"","callToAction":"General inquiry","introHtml":"<p>Use this form for general questions, messages or information about using DigitalCheckIn.</p>","icon":10549,"iconUrl":"https://aurixus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[67,34,35],"key":""},{"id":"67","name":"Data provision during setup","descriptionHtml":"","callToAction":"Data provision during setup","introHtml":"<p>Use this form to provide us with relevant files for the initial setup of your system—e.g., participant lists, locations, or personnel. This data will be treated confidentially and used exclusively for the onboarding process.</p>","icon":10468,"iconUrl":"https://aurixus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[34],"key":""},{"id":"34","name":"Request a feature","descriptionHtml":"","callToAction":"Request a feature","introHtml":"<p>Would you like to suggest a new feature or improvement? Please describe your request as specifically as possible so our team can evaluate and plan for it.</p>","icon":10547,"iconUrl":"https://aurixus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[67],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Please report technical errors or problems using our software or hardware here. Please describe the error as precisely as possible. Screenshots and steps for reproducing the error will help us resolve the issue.</p>","icon":10521,"iconUrl":"https://aurixus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[67,35],"key":""},{"id":"133","name":"Order hardware","descriptionHtml":"","callToAction":"Order hardware","introHtml":"<p>Would you like to order hardware, such as Checkpoint tablets, QR stickers, or other accessories? Please use this form to inform us of your order.</p>","icon":10496,"iconUrl":"https://aurixus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[35],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://aurixus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":34,"name":"\uD83D\uDE80 Setup & Onboarding"},{"id":67,"name":"\uD83D\uDCDA Use & Operation"},{"id":35,"name":"\uD83D\uDCBB Hardware"}],"orderMapping":{"67":[100,6,34],"34":[100,67],"35":[133,6,100],"4":[6]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bbf99227-122f-3b8e-ba38-34f53c55ec6a","appLinkName":"","appLinkUrl":"","spaceKey":"DIGITALCHECKIN","spaceName":"DigitalCheckIn Dokumentation","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://aurixus.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOWMwNWE5NS02YTMzLTQ5ZjMtYmQ3Zi0yODgzMDJhOTVhYTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIyODIxNTksIm5iZiI6MTc1MjI4MDk1OX0.uB-VdoTu8ZfBKFyZ7H3NrFJTp7SLK2qbQNbjvZ7oKAM","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"b9c05a95-6a33-49f3-bd7f-288302a95aa6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":100,"projectId":10001,"issueType":{"id":"10009","name":"[System] Service request"},"form":{"name":"General inquiry","descriptionHtml":"","callToAction":"General inquiry","intro":"<p>Use this form for general questions, messages or information about using DigitalCheckIn.</p>","instructions":"","icon":10549,"iconUrl":"https://aurixus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10077","fieldConfigId":"10179","label":"First and Last Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10078","fieldConfigId":"10180","label":"Telephone number (optional)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description - What exactly is it about?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment - e.g. screenshots","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/100","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/100","calendarParams":{"firstDay":0,"date":"2025-07-12T02:42:39+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bbf99227-122f-3b8e-ba38-34f53c55ec6a","appLinkName":"","appLinkUrl":"","spaceKey":"DIGITALCHECKIN","spaceName":"DigitalCheckIn Dokumentation","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://aurixus.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOWMwNWE5NS02YTMzLTQ5ZjMtYmQ3Zi0yODgzMDJhOTVhYTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIyODIxNTksIm5iZiI6MTc1MjI4MDk1OX0.uB-VdoTu8ZfBKFyZ7H3NrFJTp7SLK2qbQNbjvZ7oKAM","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"b9c05a95-6a33-49f3-bd7f-288302a95aa6","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=aurixus","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ea64934b4065cb4c1d77ba51ac1c9a5656f99114_lout","baseUrl":"https://aurixus.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://aurixus.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b9c05a95-6a33-49f3-bd7f-288302a95aa6","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a77cc8db4fbb4a48b737e9ae95db4f9e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}